Fix sync problems
When sync can’t keep up, a small notice appears at the bottom of the page. Most problems fix themselves: your changes stay safe on this device, and Scribblespace retries automatically. The notice tells you when it will try again.
First steps
- Check your connection. If the notice says Cannot connect to server, Scribblespace can’t reach the server.
- Click Retry on the notice, or Retry now in Settings on the General tab.
- If sync is paused, click Resume.
- Still stuck? Reload the page or restart the app. Your changes are saved on this device.
What the notices mean
| Notice | What to do |
|---|---|
| Cannot connect to server | Nothing. Keep working; it reconnects by itself when the network is back. |
| Server unavailable, Server is busy, Notebook sync at capacity, Sync is waiting or Server could not save changes | Wait. These retry automatically, and your changes stay on this device until they go through. |
| Notebook connection limit reached | Too many tabs or devices have this notebook open. Close one you’re not using, or wait for the automatic retry. |
| Workspace is read-only | The workspace’s trial has ended. Your changes stay on this device and sync once an owner or admin chooses a plan. See Upgrade to Pro or Team. |
| Notebook access changed | You were removed from the workspace, or this notebook or scribble is no longer shared with you. Your copy on this device is kept, so you can still read and export it. |
| Notebook sync storage is full, Changes are too large to sync or Sync needs attention | Click Export backup, then email support@scribblespace.app. Sync won’t retry until the problem is fixed; afterwards, click Retry. |
| Local storage could not save | This device couldn’t save your changes, for example because its storage is full. Click Export backup before you close the app, then free up space. |
| Sync is paused | Click Resume to send your changes to your other devices. |
Other messages
- Signed out: your sign-in ended. Sign in again with the same account and syncing picks up where it left off.
- Images waiting to sync: some images haven’t uploaded or downloaded yet and will retry automatically. If the workspace is out of storage or read-only, new images stay on this device until that changes.
- Waiting to load your notebook: this notebook hasn’t finished its first download to this device. Connect and wait for it to finish.